SHIPPING & RETURNS
Shipping Policy
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Crafting your hand made bracelet takes 3-5 business working days.
Our standard shipping method is Royal Mail, Tracked 48 which has a delivery time between 2 and 5 working days. You will receive a shipping confirmation email with your tracking number the day your item ships.
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You can select Royal Mail Tracked 24 for an additional cost.
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Tracked 24 is 1-2 working days. Please allow time for your order to be made before shipping, usually 2 day for Tracked 24 orders.
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Duties and Fees (International Orders)
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Shipping Guarantee
We work with Royal Mail, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
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Return, Refunds & Exchange Policy​​​​
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Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
Custom items including custom sized & sample sale items are non-returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Returns that require adjustments due to incorrect sizes ordered will be adjusted free of charge if returned within 30 days. Postage costs are chargeable. Please ensure you return your item/s to us with a note of your order number and re-size request.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Shipping
To return your product, you should email us at sarah@blossomandfox.co.uk for our returns address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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